topic Re: How do I cancel? in Get Support

How do I cancel?

Joangjkffjhcvb — Thu, 05 Oct 2023 13:45:47 GMT

I’ve had to transfer my number and service and no longer need service from public mobile. I can’t find a way to cancel on the website, can someone help?

Re: How do I cancel?

hairbag1 — Thu, 05 Oct 2023 13:49:00 GMT

@Joangjkffjhcvb

once you port away, your account is closed down automatically. No need to visit website unless shopping for deals.

added...use this link to message a CSA to remove any credit card info from old account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How do I cancel?

Dunkman — Thu, 05 Oct 2023 13:48:45 GMT

@Joangjkffjhcvb

If you ported your number to another mobile company, your PM account is automatically closed. You will not be able to access your old PM account. You won't be charged further. Just in case, you may want to monitor your credit card statement for the next month.

Re: How do I cancel?

Yummy — Thu, 05 Oct 2023 15:10:27 GMT

Transfer number closes your account.