topic Re: Subscription in Get Support

Subscription

Jordan_Edw — Thu, 05 Oct 2023 02:02:49 GMT

Hey, I am trying to switch my plan to a 5G plan for $40 / month but the plan disappears when I am logged in a under manage subscription and only shows up when I am not logged in. How can I get the missing plans to populate when logged in?

Re: Subscription

hTideGnow — Thu, 05 Oct 2023 02:05:21 GMT

HI @Jordan_Edw

this happens to some people. Try again using Incognito/Private/Secret mode on your browser to login and change plan agian

If same, please submit a ticket with CS agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription

Jordan_Edw — Thu, 05 Oct 2023 02:10:41 GMT

Yeah, just tried and it did not work. I'll try putting in a ticket.

Re: Subscription

hTideGnow — Thu, 05 Oct 2023 02:12:09 GMT

HI @Jordan_Edw

which plan are you trying to change ?

Re: Subscription

DennyCrane — Thu, 05 Oct 2023 02:57:40 GMT

Re: Subscription

softech — Thu, 05 Oct 2023 15:08:33 GMT

The same was mentioned over 12 hours ago