topic Re: How to prove in Get Support

How to prove

Rita333 — Wed, 04 Oct 2023 20:29:51 GMT

Bell Canada believes we owe them money. I told them we have a new carrier, and the new Carrier (public mobile) took care of everything and put our home number with them. Advice on how to prove to Bell, that we are with Public mobile since Aug.12th?

Re: How to prove

BKNS27 — Wed, 04 Oct 2023 20:34:40 GMT

@Rita333

If you completed the porting of your number from Bell to PM. There should be an email welcoming you to PM.
You won’t get this email is porting is incomplete.

Re: How to prove

hTideGnow — Wed, 04 Oct 2023 20:39:08 GMT

hi @Rita333 what you meant by PM will take care? PM won't take care your bill

And if you call yourself, does you PM phone rings? Bell should know better of the line already ported out

Re: How to prove

DennyCrane — Wed, 04 Oct 2023 22:50:08 GMT

All that PM will "take care of" is telling Bell to close your account IF you ported your Bell number into Public Mobile. If you took a new number Public Mobile won't have anything to do with Bell.

If there were cancellation charges or another month of service due, that's on you. Best to call Bell to find out what's going on.