topic Re: US call plan not working in Get Support

plan not yet active

raj1234 — Wed, 04 Oct 2023 21:54:49 GMT

My current plan is not working, i Subscriped 50 CAD , USA - CANADA calling and 40 GB data , ITS NOT WORKING IN WHILE I AM IN USA. KINDLY FIX IT PLS. thanks

Re: plan not yet active

softech — Wed, 04 Oct 2023 21:56:19 GMT

@raj1234

Critical part to US roaming depends on T-Mobile/AT&T coverage and whether you can connect successfully onto either network.

If the phone is not connecting to T-Mobile/AT&T, change the Network Connection from Automatic to Manual and select and test both T-Mobile and AT&T and see which one you can connect.

If your issue is with data, make sure your Roaming Mobile data is enabled and you have disabled your mobile data limiter. Also change your network mode to 4G (and don't try 5G until you can connect and works on 4G)

If your issue is with voice, make sure VoLTE is enabled on the device setting. And if it does not work, try to change the Network to T-Mobile ONLY, and change Preferred Network Type or Network Mode to 2G and see if the calls go through.
Also, you can download VoIP app TextNow as a workaround to make calls and text if you have Wifi or if your roaming has data component and data is working

Re: plan not yet active

hTideGnow — Wed, 04 Oct 2023 21:57:12 GMT

hi @raj1234

can you connect to T-Mobile or AT&T?

neither data nor voice work?

Re: plan not yet active

hairbag1 — Wed, 04 Oct 2023 21:57:46 GMT

@raj1234

make certain you have Roaming Data enabled in settings. For voice, make sure to select T-Mobile as preferred network. Is your phone volte enabled and PM turned it on ?

Re: plan not yet active

BKNS27 — Wed, 04 Oct 2023 22:02:16 GMT

@raj1234

Try rebooting your phone by powering off then back on then change the cellular network to M-Mobile or AT&T.

US call plan not working

raj1234 — Wed, 04 Oct 2023 22:11:19 GMT

My 50 CAD. USA-CAD romaning plan not working, i cant able to call from USA. Kindly help me to fix it.

Thanks.

Re: US call plan not working

HALIMACS — Wed, 04 Oct 2023 22:12:51 GMT

@raj1234

is your roaming on and have you tried manually connecting to T-Mobile or AT&T

Re: US call plan not working

hairbag1 — Wed, 04 Oct 2023 22:17:45 GMT

@raj1234 wrote:
My 50 CAD. USA-CAD romaning plan not working, i cant able to call from USA. Kindly help me to fix it.
Thanks.

Have you tried all the previous suggestions yet ? Can you see the phone connecting to T-Mobile or AT&T. Which state are your traveling in ?

Re: US call plan not working

raj1234 — Wed, 04 Oct 2023 22:19:30 GMT

MICHIGAN - USA.

Re: US call plan not working

hairbag1 — Wed, 04 Oct 2023 22:21:42 GMT

@raj1234

you provided Solution so can we all assume that you now have successfully got things working ?