topic Re: Changing number in Get Support

Changing number

kevin7 — Tue, 04 Jan 2022 20:29:39 GMT

I just signed up to PM and took a new number just to make sure i would get service.

I have service and tried to transfer my old number -it states they are unable to. I tried a couple of times and made a mistake and now they have directed me to the community for help. Is it because i tried 3 times and that"s the limit for a while? there is no reason for the transfer not to go thru. Will i be able to try again in a few hrs? any thoughts are appreciated. Thanks

Re: Changing number

NDesai — Sat, 10 Feb 2018 06:10:49 GMT

@kevin7 You will need to send a private message to the Moderator_Team with your account info so they can take a look at your porting process.

More info on contacting mods:

How can I view my private messages between myself and a Community Moderator?

Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

Once the Community Moderator has responded to your private message, they will provide you with a secure link so they can authenticate your account information

In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

What are the Contact Support’s hours of operation?
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)

Re: Changing number

kevin7 — Sat, 10 Feb 2018 06:18:13 GMT

Thank you

I'll try that.