topic Re: eSIM Account in Get Support

eSIM Account

Betty_Boop70 — Wed, 04 Oct 2023 20:26:39 GMT

Hello! So Im helping my mother setup her account and it turns out her phone is not compatible with eSIM and it was signed up for eSIM. Ive purchased a physical sim card however I cannot continue to activate account as it appears to only let me do the eSIM activation. Any help would be greatly appreciated.

Thanks!

Re: eSIM Account

JRod — Wed, 04 Oct 2023 20:28:54 GMT

@Betty_Boop70

Hello! As your account isn’t fully setup yet you will need the help of a customer service agent to make the change for you.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Re: eSIM Account

hTideGnow — Wed, 04 Oct 2023 20:28:55 GMT

hi @Betty_Boop70

you will need CS agent to help you to update the sim card number. Pleaee submit ticket to CS agent here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437