topic Re: Support in Get Support

Support

FTT — Wed, 04 Oct 2023 19:53:34 GMT

Is there a way to actually speak to a customer service rep or is it all online?

Re: Support

computergeek541 — Wed, 04 Oct 2023 19:55:22 GMT

@FTT wrote:
Is there a way to actually speak to a customer service rep or is it all online?

It's all online.

Re: Support

FTT — Wed, 04 Oct 2023 20:20:16 GMT

So the only way to get support is to ask questions to the Community, is that correct?

Re: Support

JRod — Wed, 04 Oct 2023 20:23:51 GMT

@FTT

All support for Public Mobile is done online. There is no phone support with this carrier. If you ever need support you will have to use the community mailbox to message a customer service agent as the chat box ticket system is broken with no sign of actually being fixed.

The community is quite knowledgeable and you’ll use the forum to connect with customers and we help as much as we can. But there are some issues that you will need a customer service agent’s involvement to fix.

Please click this link below to message customer service if you are in need of contacting support:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Re: Support

DennyCrane — Wed, 04 Oct 2023 20:22:35 GMT

@FTT You can send a private message to @CS_Agent to get support from a Public Mobile employee.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Otherwise for general questions we can help in this Community forum.

Re: Support

computergeek541 — Wed, 04 Oct 2023 20:22:51 GMT

@FTT wrote:
So the only way to get support is to ask questions to the Community, is that correct?

The Community message forum is only for general question that other customers may know the answer to. For any account specific issue, a customer support agent will need to be contacted.

Re: Support

hTideGnow — Wed, 04 Oct 2023 20:23:59 GMT

hi @FTT you can ask here if not really account relates with money. We can try to help

or you can submit ticket with CS agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437