topic Continue Registration in Get Support

Continue Registration

mlaurenw — Wed, 04 Oct 2023 20:15:56 GMT

I partially set up an account for my mom, but she didn’t have a SIM card at the time, so we logged out. We were able to log back in, but when I hit the button to continue the set-up process, it redirected back to the login page. How do I get it to move on? (When I re-entered the same password that just worked, it then said it was incorrect.)

Re: Continue Registration

softech — Wed, 04 Oct 2023 20:18:33 GMT

@mlaurenw did you try to use to app to complete the activation?

Re: Continue Registration

hTideGnow — Wed, 04 Oct 2023 20:22:01 GMT

hi @mlaurenw

please download the app and use the app to finish the activation

if still cannot login, please submit ticket with cs agent and they can complete it for you

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437