topic Re: CS_Agent in Get Support

CS_Agent

Emngoc — Wed, 04 Oct 2023 19:19:34 GMT

I got an email that my ESN/MEID are not correct, Im trying to contact someone but Im not able to create a ticket, there’s an error each time

Re: CS_Agent

computergeek541 — Wed, 04 Oct 2023 19:19:23 GMT

@Emngoc wrote:
I got an email that my ESN/MEID are not correct, Im trying to contact someone but Im not able to create a ticket, there’s an error each time

Please send a private message to CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: CS_Agent

softech — Wed, 04 Oct 2023 19:19:44 GMT

@Emngoc

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: CS_Agent

hTideGnow — Wed, 04 Oct 2023 19:19:46 GMT

HI @Emngoc

don't try ticket, too slow. There is a porting team to call and get it resolved. I will send you the number. Check Community inbox