topic Re: Can't even log in! in Get Support

Can't even log in!

SciFiMagpie — Wed, 04 Oct 2023 18:33:31 GMT

My old number was a landline (long story) and for some reason that can't be transferred over to a cellphone, I guess - but the problem is, texts, even confirmation login texts, aren't coming through to me. So I can't even log in because the confirmation things aren't coming through. Phone calls don't appear to be coming through, either.

Help!!!!

Re: Can't even log in!

hTideGnow — Wed, 04 Oct 2023 18:35:13 GMT

hi @SciFiMagpie

porting from landline takes 3 to 7 days. Until porting is done, you will be able to make call and send text but not receive. The delay is normal. So, it might not be you cannot port the landline, just need more days. I am going to send you porting team number, please call them and they can tell you the status of the request. Check your Community inbox for my message

Re: Can't even log in!

computergeek541 — Wed, 04 Oct 2023 19:51:12 GMT

@hTideGnow wrote:
hi @SciFiMagpie
porting from landline takes 3 to 7 days. Until porting is done, you will be able to make call and send text but not receive. The delay is normal. So, it might not be you cannot port the landline, just need more days. I am going to send you porting team number, please call them and they can tell you the status of the request. Check your Community inbox for my message

Text mesages from other Telus customers and those sent by Telus will be receive on the Public Mobile service. Also, incoming calls from other Telus customers might be received.