topic Re: NEW PIN # NEEDED in Get Support

NEW PIN # NEEDED

Cunard — Tue, 26 Sep 2023 01:00:57 GMT

MY CELL IS LOCKED, HOW CAN I GET A NEW PIN

Re: NEW PIN # NEEDED

JRod — Tue, 26 Sep 2023 01:04:56 GMT

@Cunard

Are you referring to the PIN for your SIM card or for your phone?

If it’s for the SIM you will have to contact customer service.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

If it’s for the phone what kind of phone do you have?

Re: NEW PIN # NEEDED

Cunard — Tue, 26 Sep 2023 01:30:16 GMT

SAMSUNG FLIP WANT TO TRANSFER SIM CARD TO NEW ONE, BUT ON THE SCREEN SAYS : PUK LOCK

AND CONFIRM PIN CODE. I THINK IT'S FOR THE SIMM CARD?

THANKS

Re: NEW PIN # NEEDED

JRod — Tue, 26 Sep 2023 01:32:15 GMT

@Cunard

Yes that PUK code is for the SIM Card. Please reach out to customer service and they’ll be able to get you going.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Re: NEW PIN # NEEDED

softech — Tue, 26 Sep 2023 01:32:33 GMT

@Cunard wrote:
SAMSUNG FLIP WANT TO TRANSFER SIM CARD TO NEW ONE, BUT ON THE SCREEN SAYS : PUK LOCK
AND CONFIRM PIN CODE. I THINK IT'S FOR THE SIMM CARD?
THANKS

@Cunard

What was the exact error message?

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed"
open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/Oyn1L6
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.

Re: NEW PIN # NEEDED

Cunard — Wed, 04 Oct 2023 03:12:25 GMT

Thank you for your help. I got back my PIN as soon as i contacted the agent.

Good service

Re: NEW PIN # NEEDED

computergeek541 — Wed, 04 Oct 2023 17:57:44 GMT

self solution removed