topic Re: I cant login to my account. in Get Support

I cant login to my account.

JayNair — Tue, 03 Oct 2023 16:54:26 GMT

I have been a public mobile user for two years. When I tried to log in to my account a few days ago, I was asked to activate my sim. There is no other way for me to bypass this.

Any help is appreciated.

Re: I cant login to my account.

will13am — Tue, 03 Oct 2023 16:58:42 GMT

@JayNair , are you using a browser? Try using the app and see if that will work? Perhaps use incognito mode on the browser.

Re: I cant login to my account.

JRod — Tue, 03 Oct 2023 17:01:49 GMT

@JayNair

When was the last time you’ve logged into your account? Is it possible that it was before the switch over to Eversafe in May?

If that is the case you will have to message customer service in order to have your eversafe account and your old PM account linked.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Re: I cant login to my account.

Yummy — Tue, 03 Oct 2023 17:00:33 GMT

You will have to try all possible way to log in:
- Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.
- Try PM app.

Re: I cant login to my account.

pmbc — Tue, 03 Oct 2023 17:01:26 GMT

@JayNair Had you signed up for the eversafe process when PM changed authentication systems?

Re: I cant login to my account.

JayNair — Wed, 04 Oct 2023 14:26:16 GMT

I tried a different computer on incognito mode and also the PM app but immediately after login, it took me to the activation page.

It only gives me 2 options, activation or go back to login

Re: I cant login to my account.

JayNair — Wed, 04 Oct 2023 14:31:51 GMT

I have not been able to login for at least 2 months and don't remember doing the eversafe setup. I did just message customer service and will follow up when I hear back

Re: I cant login to my account.

JayNair — Wed, 04 Oct 2023 17:22:16 GMT

I was able to fix it. Basically I had created an eversafe account with another email id. But I was logging in with my previous email.

Thanks for the help.