topic Re: no mobile data since 3 days - please fix in Get Support

no mobile data since 3 days - please fix

Michelle_1306 — Wed, 04 Oct 2023 16:53:14 GMT

Hi, I have no internet service. The chatbot doesn't help, I want actual support please. My data is not working the 3rd day in a row now. I still have lots of GB left. Is there an issue with data service ? Phone and text works, LTE / 4G not. Please reach out to me @customer Service ?! Thanks. My Account no. ends with -5304

Re: no mobile data since 3 days - please fix

hairbag1 — Wed, 04 Oct 2023 16:55:12 GMT

@Michelle_1306

try clicking the spinner to get accurate data remaining...

Re: no mobile data since 3 days - please fix

mojorising — Wed, 04 Oct 2023 16:55:38 GMT

To contact a CS Agent directly, use the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: no mobile data since 3 days - please fix

BKNS27 — Wed, 04 Oct 2023 16:57:16 GMT

@Michelle_1306

It sounds like the Cellular Network is not connected so go to Settings on your phone and reset the Cellular Network settings. You will need to reset your WiFi password afterwards.

Let us know if you need help in resetting the network but we will need your make and model of your phone.

Re: no mobile data since 3 days - please fix

Michelle_1306 — Wed, 04 Oct 2023 17:03:31 GMT

thanks, worked 🙂

Re: no mobile data since 3 days - please fix

BKNS27 — Wed, 04 Oct 2023 17:08:17 GMT

@Michelle_1306

It happens to me on my old carrier service every 3-4 months…it happens.