topic Re: No service in Get Support

No service

Saaradil — Wed, 04 Oct 2023 15:44:33 GMT

Hello

I just loose service for my two line since almost one hour...

I'm in Montréal Québec .

Both line are active and everything is ok

No network any help plzzz

Reset phone tried everything's I suspect that the problem come from provider ..

Re: No service

hTideGnow — Wed, 04 Oct 2023 15:54:48 GMT

HI @Saaradil

maybe just outage in your area. I checked Telus outage page, nothing show for Montreal

Move around , maybe you will get network back

and chance your network type to try 3G, 4G and 5G

if you want, submit ticket with CS agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No service

Phil_Adelphus — Wed, 04 Oct 2023 15:58:53 GMT

I checked the Telus outage map too and didn't see Montreal having a problem but the website Downdetector shows people reporting problems with Telus in a few places including Montreal.

https://downdetector.ca/status/telus/

Re: No service

Saaradil — Wed, 04 Oct 2023 16:05:48 GMT

Sent message to CS agent and waiting ...thanks

Re: No service

HALIMACS — Wed, 04 Oct 2023 16:14:26 GMT

@Saaradil

if you haven’t yet, try rebooting your device and removing and reinserting your Sim card (if it’s a physical Sim card and not eSIM)

Sometimes those simple tasks get reconnection to network when there is a temporary issue.

Re: No service

GeorgieBee — Wed, 04 Oct 2023 17:11:12 GMT

Same for both my husband and I. We are on the Mtl south shore.

Re: No service

BKNS27 — Wed, 04 Oct 2023 17:37:13 GMT

@Saaradil

Other members also have reported outages in the Montreal area.

Here is the outage map to check:

https://istheservicedowncanada.com/status/telus/map