topic Re: inaccurate billing in Get Support

inaccurate billing

Egta_5206 — Wed, 04 Oct 2023 15:34:53 GMT

Received Notice in account that my subscription expired and asked to renew and pay. I checked my credit card payment record , all payments made on time and up to date including October 2023 .

Re: inaccurate billing

will13am — Wed, 04 Oct 2023 15:37:19 GMT

@Egta_5206 , please view your online account using incognito mode to ensure that you are not reading stale cached data. If the payment history shows a successfully completed payment, then the subscription would have also renewed successfully.

Re: inaccurate billing

JRod — Wed, 04 Oct 2023 15:39:57 GMT

@Egta_5206

Does it happen to be your renewal date today? If it is your renewal date and you have working service on your device and autopay setup you can safely ignore these messages.

Re: inaccurate billing

Meow — Wed, 04 Oct 2023 15:44:46 GMT

If your subscription is renewed and you see new service period going to Oct/Nov then ignore this message. Check your payment history to confirm payment has been made.
Did you receive it as SMS?

If everything is OK you can notify agent of incorrect SMS so they can forward that to developers to fix the system.