topic Re: Unable to Activate eSIM in Get Support

Unable to Activate eSIM

Achan1 — Wed, 16 Aug 2023 14:19:07 GMT

I have just subscribed for a plan and tried scanning the QR code provided twice, but the message I got was “unable to activate eSIM, try again or contact carrier”.

Re: Unable to Activate eSIM

Chalupa_Batman — Wed, 16 Aug 2023 03:03:06 GMT

Dumb question, is your phone eSIM compatible? If you're still having problems, you can reach a CS agent below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to Activate eSIM

Achan1 — Wed, 16 Aug 2023 03:05:36 GMT

Yes it is - iPhone 13

Re: Unable to Activate eSIM

Achan1 — Wed, 16 Aug 2023 03:06:44 GMT

Thank you. I’ve just sent a message via the link.

Re: Unable to Activate eSIM

maple_leaf — Wed, 16 Aug 2023 05:11:16 GMT

@Achan1 ,

In addition to all the great reference links and support provided above, the following information comes from Apple support:

If you can't set up an eSIM on your iPhone

Hope this helps.

Activate eSIM

Achan1 — Wed, 16 Aug 2023 15:40:34 GMT

Thank you everyone in the community for your kind assistance and tips. I have got a new eSIM from a CS agent and it is working now!

Re: Unable to Activate eSIM

Jhvicbc — Wed, 04 Oct 2023 00:10:53 GMT

Thanks for this. What is the usual turnaround from CS?

Re: Unable to Activate eSIM

hTideGnow — Wed, 04 Oct 2023 00:15:43 GMT

hi @Jhvicbc for me, is usually less than 2 hours