topic Re: Add on not activated in Get Support

Add on not activated

Sherrylb — Tue, 03 Oct 2023 22:42:00 GMT

Do I have to go to Facebook somebody just like totally ignored my message even though a ticket was opened and there was somebody on the other end responding... I can promise you sitting in a Walmart parking lot on the USA side 3 1/2 hours from my house in Canada without any add-on that I purchased won't make for a very nice comment

Re: Add on not activated

DDM69 — Tue, 03 Oct 2023 22:45:19 GMT

What have you tried? Are you connected to a US carrier? Is data roaming enabled?

Reboot your device.

Re: Add on not activated

dust2dust — Tue, 03 Oct 2023 22:46:51 GMT

Do you see it in your list of add-ons? Do you see the payment in your balance? Are you connected to either T-Mobile or AT&T? Text and data should work fine. Talk is the tricky one that needs volte enabled for your device.

Adding - or able to switch to 2G GSM.

Re: Add on not activated

abtest — Tue, 03 Oct 2023 22:45:32 GMT

@Sherrylb- Does the add-on appear in you self serve account? Did you try to manually set the carrier?

Re: Add on not activated

DDM69 — Tue, 03 Oct 2023 22:48:39 GMT

Which add on did you purchase? More details will get you more effective help here.

Re: Add on not activated

hTideGnow — Tue, 03 Oct 2023 22:51:42 GMT

hi @Sherrylb

Roaming Addon?? can you even connect to T-Mobile or AT&T??

what phone do you have??

Re: Add on not activated

HALIMACS — Tue, 03 Oct 2023 22:55:45 GMT

And just so you're aware, @Sherrylb , we're just other customers like you here.

Making veiled comments such as those should be directed to Public Mobile staff.

We hear ya, though.