topic Re: How can I use unlimited data? in Get Support

How can I use unlimited data?

ALEXMOGOLISAND — Wed, 04 Oct 2023 03:07:08 GMT

I have subscribed to the 15-day plan as indicated below. However, after consuming 10GB of data, I am unable to access the internet. Is there a way for me to continue using unlimited data at low speeds?

Re: How can I use unlimited data?

dust2dust — Tue, 03 Oct 2023 18:44:49 GMT

Seems you got the freebie. Now you need to pay. The freebie was not intended to get unlimited throttled.

Re: How can I use unlimited data?

JRod — Tue, 03 Oct 2023 18:52:09 GMT

@ALEXMOGOLISAND

If you go to the subscription and add-on’s section does it show the $40 plan as an upcoming change? If it does there should be an option to make the change immediately.

Otherwise you could also hit change subscription and opt for any of the plans that suit your needs and can choose to start them immediately.

Re: How can I use unlimited data?

hairbag1 — Tue, 03 Oct 2023 18:45:40 GMT

@ALEXMOGOLISAND wrote:
I have subscribed to the 15-day plan as indicated below. However, after consuming 10GB of data, I am unable to access the internet. Is there a way for me to continue using unlimited data at low speeds?

Once you formally Activate your new account...it should work. You're using the 15 day free trial.

Re: How can I use unlimited data?

will13am — Tue, 03 Oct 2023 18:45:44 GMT

@ALEXMOGOLISAND , within the trial period you have consumed the data allotment. I don't believe there is unlimited data during the trial period. The idea is that on October 11, you would transition to the $40 plan which has a 30 GB data bucket plus unlimited data at reduced speed.

Re: How can I use unlimited data?

mojorising — Tue, 03 Oct 2023 18:48:20 GMT

Your only choice is to purchase a data add-on to carry you over until your 15 days are up. You can do that by logging in to your account, select "subscription and add-on" and click on "shop add-ons".

Re: How can I use unlimited data?

hTideGnow — Tue, 03 Oct 2023 18:49:53 GMT

hi @ALEXMOGOLISAND it is free and you used up 10GB fast.

Now it is time to get an actual plan. Please plan and continue enjoy the great service

Re: How can I use unlimited data?

LitlLdy — Tue, 03 Oct 2023 19:38:03 GMT

@ALEXMOGOLISAND wrote:
I have subscribed to the 15-day plan as indicated below. However, after consuming 10GB of data, I am unable to access the internet. Is there a way for me to continue using unlimited data at low speeds?

@ALEXMOGOLISAND , my understanding is that you have 10GB of data to use within those free 15 days and no unlimited data at reduced speed then “After 15-days, pay $40/month for 30 GB Data at 5G Speed' and unlimited data at reduced speed”