topic Re: Account can’t active and can not reveive the code so can not access my account so can’t pay in Get Support

Account can’t active and can not reveive the code so can not access my account so can’t pay

Rachel123456 — Tue, 03 Oct 2023 17:46:32 GMT

The automatic payment credit card is no longer valid, causing the automatic payment to fail. The account is suspended due to non-payment. There is no way to receive the verification code, the fee cannot be paid, and the automatic payment Visa card cannot be updated.

what shall I do?

Re: Account can’t active and can not reveive the code so can not access my account so can’t pay

JRod — Tue, 03 Oct 2023 18:01:24 GMT

@Rachel123456

In order to regain access to the account you should be able to hit a “didn’t receive code option” when asked to enter in the code upon login. It looks like this:

Clicking this will open up a different window where you can select to have the code sent to you via email:

Once in your account you can go to the payments tab, then hit manage subscription, and then manage the payment method.

Worst case scenario you can also purchase a voucher from a shoppers, gas station, or from an online service like Muskbird and add it to your account with *611. This will allow you to resume service and then you can update the payment method afterwards if you wish.

Re: Account can’t active and can not reveive the code so can not access my account so can’t pay

hTideGnow — Tue, 03 Oct 2023 18:01:55 GMT

hi @Rachel123456

you can try to get code via email. Select Didnt receive code and then send email

if no email option and you want to activate first, get a voucher from Shoppers drugs mart and load the voucher via *611