topic Re: Subscription change in Get Support

Subscription change

Ndt6176 — Tue, 03 Oct 2023 14:59:07 GMT

i changed my subsciption and its going to change on oct10 but ive changed my mind and would like to keep what i have but do not know how to stop the change

Re: Subscription change

hTideGnow — Tue, 03 Oct 2023 15:01:37 GMT

HI @Ndt6176

go back to My Account, go back to Change Subscription page and you will see the plan change schedule, you can click Cancel to cancel it

Re: Subscription change

hairbag1 — Tue, 03 Oct 2023 15:02:15 GMT

@Ndt6176

you can cancel the plan change before that date.

Re: Subscription change

JRod — Tue, 03 Oct 2023 15:02:47 GMT

@Ndt6176

On your profile go to subscription and add-on’s, you’ll see your upcoming schedule change below your current plan and can click to cancel it.

Re: Subscription change

HALIMACS — Tue, 03 Oct 2023 15:52:28 GMT

@Ndt6176

did you make the change yourself or did you reply YES to a promotional offer via text?

If, for some reason, you’re unable to see the pending plan change under self-serve in your subscription area, ask the customer support agents to cancel it.

To contact a Customer Support Agent, send a private message to the Customer Support Agent by clicking here

You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Subscription change

BKNS27 — Tue, 03 Oct 2023 16:41:23 GMT

@Ndt6176

You still have 7 days to change the plan on your account. Just login and go to Add-on section and just change it.