topic Re: Better Plans in Get Support

Better Plans

HD_2017 — Tue, 03 Oct 2023 12:53:45 GMT

Hi There. In my family we have 3 people using public mobile all on 15$ monthly plan. Recently two of the users were given deal of upgrading to 25$ / 5GB plan but third one didn't get it. Any idea how can the third user also be made available the same deal.

Re: Better Plans

mojorising — Tue, 03 Oct 2023 13:20:31 GMT

Try reaching a CS Agent directly to see if they can do anything for you. use the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Better Plans

Chalupa_Batman — Tue, 03 Oct 2023 13:13:40 GMT

Sadly these are targeted offers. If all three of you got your plan at the exact same time, then one would assume all three would get the offer. I am 100% positive a CS Agent will not be able to do anything. You can try, but they won't help. Let us know what happens.

Re: Better Plans

hairbag1 — Tue, 03 Oct 2023 14:26:15 GMT

@HD_2017

good question that I've asked myself. The CSA told me they cannot change my plan to that offer ...you have to wait until the offer is made to your cellphone. I know...doesn't make sense...but there it is.

Re: Better Plans

hTideGnow — Tue, 03 Oct 2023 14:54:39 GMT

HI @HD_2017

it is a targeted offer.

They had one end of Aug, and another one end of Sept. Some people didn't get it in the first round ad got it on the 2nd round. So, the account that didn't receive the offer might have it on next round (hopefully more rounds coming)

Re: Better Plans

hairbag1 — Tue, 03 Oct 2023 14:53:39 GMT

@hTideGnow

here's me......waiting ! 😬

Re: Better Plans

hTideGnow — Tue, 03 Oct 2023 14:55:11 GMT

@hairbag1 wrote:
@hTideGnow
here's me......waiting ! 😬

HI @hairbag1

don't loss hope, there is always another month coming 🙂

Re: Better Plans

HD_2017 — Tue, 03 Oct 2023 14:56:13 GMT

I contacted the agent and got a reply to message them again when the new plan takes effect. They will try to match it if possible.

Re: Better Plans

HD_2017 — Tue, 03 Oct 2023 14:56:56 GMT

I contacted the agent and got a reply to message them again when the new plan takes effect. They will try to match it if possible.

Re: Better Plans

HD_2017 — Tue, 03 Oct 2023 14:58:05 GMT

Let see end of October 🙂

Re: Better Plans

hairbag1 — Tue, 03 Oct 2023 15:21:16 GMT

@HD_2017

@HD_2017 wrote:
I contacted the agent and got a reply to message them again when the new plan takes effect. They will try to match it if possible.

Here's a copy of their response when I asked....

The system is the one that target and send the messages to specific numbers, as this offer is tailored in this way, we have none possibilities to intervene and have it manually added.