topic Re: Subscription almost cancelled without approval in Get Support

Subscription almost cancelled without approval

SassyWhovian — Tue, 03 Oct 2023 14:13:02 GMT

Hi, I'm not sure if anyone else has had this issue but when logged into my account it said something along the lines of "subscription will expire in so many days" If I hadn't logged in I would have lost my account/subscription without even being informed. I have auto payments set up, there's been no issues with payments. If this happens again does anyone know what Public will do to fix this. I have a specific "plan/subscription" that am very happy with and do not like any of their current deals. Please let me know if you have had a similar account issues and if it was dealt with appropriately.

Thank you.

Re: Subscription almost cancelled without approval

hTideGnow — Tue, 03 Oct 2023 14:15:05 GMT

hi @SassyWhovian

you have been getting service? or you didn't use in awhile?

Autopay is good but it could fail. Once it fails, account suspended and you have 90 days to pay or your account will be closed

Some people has a phone as backup and never aware of the payment issue. So, it is best to test out the phone monthly and login My Account and check the status and cycle date

Re: Subscription almost cancelled without approval

will13am — Tue, 03 Oct 2023 14:25:32 GMT

@SassyWhovian , are you sure that auto subscription was turned on in your account? What I see in the payment tab in my account is an indication that I am currently subscribed. "Don’t worry about interruptions in your service when you have your subscription on."

Re: Subscription almost cancelled without approval

hairbag1 — Tue, 03 Oct 2023 14:32:56 GMT

@SassyWhovian

just make sure that either you have $$ in Available Funds on the night before renewal OR you have Sunscribed (autopay) enabled. Either way...if you do happen to forget to pay, you have up to 90 days after the plan expires, to reactivate the plan...you won't lose it.

Re: Subscription almost cancelled without approval

SassyWhovian — Tue, 03 Oct 2023 14:36:06 GMT

I am almost always on my phone, and it's my only phone I don't have a landline

Re: Subscription almost cancelled without approval

hTideGnow — Tue, 03 Oct 2023 14:37:24 GMT

HI @SassyWhovian

then service was ever interrupted?

Use Incognito/Private/Secret mode on your browser and check My Account again and see what it says now

Re: Subscription almost cancelled without approval

SassyWhovian — Tue, 03 Oct 2023 14:37:40 GMT

Everything should have been on auto. After I logged in and saw it was about to cancel I fixed it but I never turned it off and have been using Public now for years.

Re: Subscription almost cancelled without approval

will13am — Tue, 03 Oct 2023 14:56:49 GMT

@SassyWhovian wrote:
Everything should have been on auto. After I logged in and saw it was about to cancel I fixed it but I never turned it off and have been using Public now for years.

Could have been a glitch that turned off auto subscription. Auto subscription has been known to fail from time to time.