topic Re: Incoming and outgoing calls in Get Support

Incoming and outgoing calls

JA94 — Wed, 04 Oct 2023 03:13:24 GMT

My husband and I are using our old Huawei P30 Pro phones , we just switched from Telus and transfered out iPhone 13 numbers over (we had to return our iPhones) to my understanding our Huawei phones only operate on 4G network now. My phone is fine and works well but my husband's wouldn't receive or call out calls. Last night it started working and now today it doesn't work again. He can receive texts and everything else but can't receive calls or outbound calls. He's already after resetting networks, removing and putting the sim back in but nothing is working.

Re: Incoming and outgoing calls

dust2dust — Tue, 03 Oct 2023 13:00:46 GMT

Did you take out the old sims? When you transferred the numbers did you confirm the text with the old sim in a phone?

Re: Incoming and outgoing calls

JA94 — Tue, 03 Oct 2023 13:03:44 GMT

@dust2dust wrote:
Did you take out the old sims? When you transferred the numbers did you confirm the text with the old sim in a phone?

Yes done all the required to transfer it over

Re: Incoming and outgoing calls

dust2dust — Tue, 03 Oct 2023 13:07:59 GMT

Can you try your sim in his phone and his sim in your phone? Do the old sims still work?

Re: Incoming and outgoing calls

JA94 — Tue, 03 Oct 2023 13:12:58 GMT

He's currently away working but going to get him to try in someone else's phone!

I also forgot to take out the old sim cards from our old phones so I just did that to see if it makes any difference.

Re: Incoming and outgoing calls

dust2dust — Tue, 03 Oct 2023 13:18:24 GMT

So you replied to the texts on the old phones? You still have the phones? Does the old service still work on them?

There's a procedure to disconnect and remove an iphone from Apple systems when relinquishing an iphone that you might wish to do.

Re: Incoming and outgoing calls

JA94 — Tue, 03 Oct 2023 13:18:43 GMT

We still have the old phones as of now, I tried texting from my husband's old one last night and it didn't work , my old one still recieves iMessages because it's connected to wifi.

Re: Incoming and outgoing calls

dust2dust — Tue, 03 Oct 2023 13:21:09 GMT

So with an old sim in an old phone can you make or receive calls on it?

Re: Incoming and outgoing calls

JA94 — Tue, 03 Oct 2023 13:27:26 GMT

No, I just tried calling from the old phones and also calling to his number to see if it would ring but nothing it's disconnected, won't make or receive calls.

Re: Incoming and outgoing calls

dust2dust — Tue, 03 Oct 2023 13:30:30 GMT

Ok so we know the transfer worked. And the same with your old phone and old sim? But your new (old) phone is working for you but always worth the test since you still have the old ones.

Re: Incoming and outgoing calls

JA94 — Tue, 03 Oct 2023 13:38:48 GMT

Yes, my phone is working perfect. No calls going out from my old phone and no calls going in. Mine transfered and went smoothly. It's just my husband's. First when we transfered over he never noticed if the calls were coming in or not because no one called, but when he went to work no calls were coming in or going out. Last night the calls coming in and going out started working and then this morning the calls dtopped again

Re: Incoming and outgoing calls

dust2dust — Tue, 03 Oct 2023 13:42:54 GMT

So we wait to identify if the problem is with his account or with his new (old) phone. That would be putting a known working sim in that phone and for bonus marks if his current sim works in the old phone.

Re: Incoming and outgoing calls

JA94 — Tue, 03 Oct 2023 13:44:56 GMT

Okay, I'll have to get him to try putting someone else's sim in his phone when he gets off

Re: Incoming and outgoing calls

dust2dust — Tue, 03 Oct 2023 13:49:49 GMT

Some people might be hesitant. It would better if you try your sim in his phone. And his sim in the old phone. Just narrowing down identifying where the problem is.

Re: Incoming and outgoing calls

hTideGnow — Tue, 03 Oct 2023 13:52:26 GMT

HI @JA94

and remember to click Reset All Networks whenever you put in another sim card to test

Re: Incoming and outgoing calls

JA94 — Tue, 03 Oct 2023 14:00:01 GMT

Yes, I'll have to do that the weekend to narrow it down. Could it be a possibility that the 4G towers maybe far away? But then again he's getting text messages. He did mention last night that the bars in his phone goes from full to 1 alot

Re: Incoming and outgoing calls

JA94 — Tue, 03 Oct 2023 14:00:27 GMT

Yes, thank you

Re: Incoming and outgoing calls

dust2dust — Tue, 03 Oct 2023 14:08:38 GMT

That sounds like a device issue. See if he can get through any hesitancy by someone and try his sim in their phone and their sim in his phone. But you have to respect any hesitancy. Ask one on one so as not to influence a response with the next guy to ask.

Re: Incoming and outgoing calls

hTideGnow — Tue, 03 Oct 2023 14:11:09 GMT

HI @JA94

another thing, did he change to 3G or WCDMA only? maybe it is just a 3G connection problem since it is a voice problem. And he has data?

Try in different area of the town/city so you will know better if it is towers problem.

Re: Incoming and outgoing calls

JA94 — Tue, 03 Oct 2023 14:13:53 GMT

Okay I'll try that

Thank you