topic Re: Community in Get Support

Community

altautoinc — Tue, 03 Oct 2023 00:49:36 GMT

When i go in the community, i don’t see the envelope icon to be able to chat with an agent??

dust2dust — Tue, 03 Oct 2023 00:54:55 GMT

Click on your plane avatar and click on messages.

Adding - What's the problem though? Maybe we can help.

hTideGnow — Tue, 03 Oct 2023 00:54:47 GMT

you are using the web browser on the phone, click on your avatar on top right and you will see it from the expanded menu

or submit ticket using this link to message

and this is the envelope link

computergeek541 — Tue, 03 Oct 2023 00:55:46 GMT

@altautoinc wrote:
When i go in the community, i don’t see the envelope icon to be able to chat with an agent??

The private message option might be disabled. Turn on the private messenger.

dust2dust — Tue, 03 Oct 2023 01:01:35 GMT

Unless it was just turned on, it's on.

HALIMACS — Tue, 03 Oct 2023 09:47:48 GMT

The envelope icon is not displayed on mobile devices, but it is on desktop / laptop devices between the bell icon and your Community avatar.

🙂