topic Re: not receiving the email recovery link in Get Support

not receiving the email recovery link

Elle12 — Tue, 03 Oct 2023 00:04:58 GMT

I am not receiving the email recovery link. I am using the email address used in my purchase confirmation.

hTideGnow — Tue, 03 Oct 2023 00:06:28 GMT

maybe you used a different email address to register?

Maybe you need to check spam folder?

If you really not getting the email reset/recovery link, please submit ticket with CS agent:

Elle12 — Tue, 03 Oct 2023 00:09:44 GMT

Is there another method that is faster?

Chalupa_Batman — Tue, 03 Oct 2023 00:10:47 GMT

If you're using Google's Gmail, check the Promotions tab and Social tab. Of course check spam folder too.

hTideGnow — Tue, 03 Oct 2023 00:10:49 GMT

there used to be chatbot ticket , faster

but chatbot ticket has not work for sometime, please message CS agent

Elle12 — Tue, 03 Oct 2023 00:17:45 GMT

I am not using gmail.

hTideGnow — Tue, 03 Oct 2023 00:19:05 GMT

if you really cannot find any recovery email, please submit ticket