topic Re: To activate a SIM card in Get Support

To activate a SIM card

amydu — Tue, 04 Jan 2022 20:29:29 GMT

I was trying to activate a new SIM card. when i clicked on ACTIVATE SIM CARD, the screen went blank.

Re: To activate a SIM card

NDesai — Fri, 09 Feb 2018 18:49:37 GMT

@amydu First check if you were charged for activation. If yes, the activation might have gone through properly or partially. Insert the sim in your phone and see if it works. If you weren't changed, sim card should still be valid so try activating again. This time try using incognito/private browsing mode.

Re: To activate a SIM card

amydu — Fri, 09 Feb 2018 18:54:17 GMT

Hi,

i haven't put my SIM number in yet. i was at the very first step. the screen went blank. any idea?

thanks,

Amy

Re: To activate a SIM card

NDesai — Fri, 09 Feb 2018 18:58:19 GMT

@amyduwrote:
Hi,
i haven't put my SIM number in yet. i was at the very first step. the screen went blank. any idea?
thanks,
Amy

Try using incognito/private browsing mode or use another browser like Firefox or Chrome.

Re: To activate a SIM card

Raven_Jet — Fri, 09 Feb 2018 19:05:22 GMT

If things still don't work, try to clear all the cache from the browser. Then try again. It should work. Also, make sure your browsers are updated to the latest version.

Re: To activate a SIM card

amydu — Fri, 09 Feb 2018 19:16:15 GMT

it worked. I changed to a different browser.

thank you so much for your help!

Amy

Re: To activate a SIM card

amydu — Fri, 09 Feb 2018 20:06:20 GMT

thank you so much. it worked now. i used a different browser.

Amy

Re: To activate a SIM card

Anonymous — Sat, 10 Feb 2018 18:05:07 GMT

hey

you need to used different internet browsers .

or you can by Public Mobile Online Activation

@ https://activate.publicmobile.ca

or you can buy it online from website public mobile

@ https://store.publicmobile.ca/collections/all

good luck