topic Re: Unable to access account in Get Support

Unable to access account

Nick890 — Mon, 02 Oct 2023 21:18:10 GMT

I am unable to access my account.

I go to login and when I do it just takes me back to the main page, unable to access my account. Sometimes it puts me through an endless loop of signing in and putting in a verification code. I've tried clearing my cache and cookies. Restarting, using incognito and different browsers. I've tried on my phone app and that makes me go through the process of purchasing a new plan. Please help.

Re: Unable to access account

softech — Mon, 02 Oct 2023 17:25:04 GMT

@Nick890

look like EverSafe login is unable to link the login with your My Account, please engage support for help:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Unable to access account

Chalupa_Batman — Mon, 02 Oct 2023 17:29:23 GMT

Hi @Nick890

How long have you been with Public Mobile? Are you just starting up? If you've been at PM a while, when was the last time you logged into your account?

Re: Unable to access account

Nick890 — Mon, 02 Oct 2023 17:30:19 GMT

I've been with PM for probably a year now. It's been a while. The website looked different last time I logged in.

Re: Unable to access account

softech — Mon, 02 Oct 2023 17:35:33 GMT

@Nick890

yes, PM has a new Eversafe login since June. If you have not login since, it is likely a problem with the link between EverSafe and My Account. Easy fix for PM, please message them as advised above

Re: Unable to access account

Phil_Adelphus — Mon, 02 Oct 2023 17:35:44 GMT

So you haven't set up the Eversafe log-in?

Re: Unable to access account

Nick890 — Mon, 02 Oct 2023 17:37:03 GMT

I honestly don't recall. When I try logging in it makes me do all the access code verifications.