topic Re: Can't login into just created account in Get Support

Can't login into just created account

AlexeyP — Mon, 02 Oct 2023 16:56:46 GMT

I got a brand new SIM card and trying to just activate it. I created an account with a brand new email address, selected a plan and even paid for it. Now I am supposed to select the phone number for this particular SIM card and plan.

But this self-service loops me in the login over and over.

I type everything as it is supposed to, email/password. In the end, it asks me to type the OTP that was sent to the email. I typed it 100% correctly but it said that 6 digit number was incorrect. I hit resend it again, and re-type the new one, still says that the Code is incorrect.

How to bypass this silly software bug and start using my new phone plan?

Re: Can't login into just created account

Phil_Adelphus — Mon, 02 Oct 2023 16:58:48 GMT

Are you using the website or the app? If not the app, download it and try through that.

Re: Can't login into just created account

HALIMACS — Mon, 02 Oct 2023 16:59:25 GMT

If available, try logging in using a laptop or desktop device. Sometimes it also helps to clear your system cache and cookies or use an incognito or private tab.

Re: Can't login into just created account

will13am — Mon, 02 Oct 2023 16:59:55 GMT

@AlexeyP , are you activating on a browser? Activation must be completed on the app. Give that a try.

Re: Can't login into just created account

BKNS27 — Mon, 02 Oct 2023 17:00:00 GMT

@AlexeyP

Are you activating the new SIM on the PM app?

You can’t activate a SIM on the computer anymore…only the app.

If you are, try clearing the cache on the PM app first.

Re: Can't login into just created account

AlexeyP — Mon, 02 Oct 2023 17:01:41 GMT

I started activation from the browser on the cellphone and now switched to the laptop. Same story here.

Re: Can't login into just created account

Phil_Adelphus — Mon, 02 Oct 2023 17:09:33 GMT

You need to download the Public Mobile app to finish activation, so either the App Store or Google Play depending on your phone

Re: Can't login into just created account

AlexeyP — Mon, 02 Oct 2023 17:59:58 GMT

I'm using a browser as I did with 3 SIM cards in recent years. I'll give it a try with an app now.

Re: Can't login into just created account

AlexeyP — Mon, 02 Oct 2023 18:02:09 GMT

funny, but the app is open a browser for login and the cycle repeats

Re: Can't login into just created account

AlexeyP — Mon, 02 Oct 2023 18:11:55 GMT

looks like I escaped from the loop and got SIM activated:)

Thanks a lot to all for your help.

But I have a big concern for the developers of the website and self-service portal