topic Re: Esim in Get Support

Esim

Gury_604 — Mon, 02 Oct 2023 15:26:30 GMT

Where can I get new qrcode to setup my eSIM again

Re: Esim

JRod — Mon, 02 Oct 2023 15:29:38 GMT

Each QR code is one time use so if you are trying to re-add or put the eSIM on a different device you will have to re-purchase an eSIM for $5. Go on to Public Mobile app on the device, go to subscription and add-on’s, and then near the bottom of the page is an option “Shop SIM Card Now”

Re: Esim

softech — Mon, 02 Oct 2023 15:29:53 GMT

@Gury_604

iif the eSIM was already installed and you deleted or try to transfer to a new phone, you need to re-buy a new on using the app

download the app, click ⊕ on the bottom left to bring up the menu and go to Subscription & Add-on page, scroll down to the bottom and click Shop SIM Card Now. You can buy and install eSIM from there

If the eSIM was never installed , then you can get the eSIM QR code from the welcome email or message support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Esim

Gury_604 — Mon, 02 Oct 2023 15:30:17 GMT

But that’s waste of money

Re: Esim

softech — Mon, 02 Oct 2023 15:32:44 GMT

@Gury_604

sorry, this is the disadvantage for ESIM.

Most providers have this charge for eSIM transfer. Physical sim is better, it is really one time charge only