topic Re: Chat in Get Support

Chat

BillPat7674 — Mon, 02 Oct 2023 13:50:50 GMT

Can I chat with an agent

Answer

BillPat7674 — Mon, 02 Oct 2023 13:53:38 GMT

Need to chat with agent

Re: Chat

kb_mv — Mon, 02 Oct 2023 13:55:10 GMT

@BillPat7674

To contact a Customer Service Rep you can send them a private message at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You should receive a reply within 48 hours though they are typically much faster. Keep an eye on the envelope icon for replies.

Re: Answer

mojorising — Mon, 02 Oct 2023 13:55:16 GMT

To contact a CS Agent directly, use the link below.

If you can share more as to the problem you are having, you may find that you will get a quicker resolution from the forum members.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Chat

Dunkman — Mon, 02 Oct 2023 13:57:31 GMT

@BillPat7674

Unfortunately, there is no live chat feature with an agent. You will either need to submit a ticket or directly private message customer service agent. It will usually take a few hours to respond to your ticket or message.

Is there any specific questions that the community forum members can answer? We are customers like yourself but can provide helpful advice and suggestions. Your situation may not need direct CSA involvement.