topic Re: Overcharged for data in Get Support

Overcharged for data

seegee1 — Mon, 02 Oct 2023 01:33:56 GMT

I wanted to purchase one (1) gb of data and somehow i was charged for eleven times one gb of data. How do I get a refund?

Re: Overcharged for data

jc90 — Mon, 02 Oct 2023 01:46:06 GMT

You can start a session with the chat bot on the bottom right who will lead you to a live agent in order to work on a refund. They're pretty good, give it a shot!

Re: Overcharged for data

LitlLdy — Mon, 02 Oct 2023 01:50:17 GMT

@seegee1 wrote:
I wanted to purchase one (1) gb of data and somehow i was charged for eleven times one gb of data. How do I get a refund?

@seegee1 , please send a private message to CS_Agent to ask if they will credit your account for the mistake of being charged for multiple data add-ons! The link will open up a new private message wth CS_Agent in the send to field. Just fill out the message subject field & message body field then send.

You can send a private message to a CS_Agent using the link: -> https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer Support Agents are available from:

Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox (envelope icon) at the top right of this page to the left of your community avatar on your computer or by clicking on your avatar on your device

Edit: added screenshots!

Re: Overcharged for data

BKNS27 — Mon, 02 Oct 2023 03:48:49 GMT

@seegee1

11 times? Did you click on purchase 11 times?

This would be pretty easy for a CS_Agent to fix. Just private message an CS_Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep your eyes on the pm envelope icon tomorrow morning.