topic mistake to change subscription in Get Support

mistake to change subscription

OK5 — Sun, 01 Oct 2023 21:28:30 GMT

I wanted to change my subscription when the next payment will be processed, but I I made a mistake somewhere and changed same day.

I would like to reverse my subscription

Re: mistake to change subscription

JRod — Sun, 01 Oct 2023 21:34:52 GMT

@OK5

Unfortunately PM is usually no refunds but you can try your luck with customer service.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile)

Re: mistake to change subscription

esjliv — Sun, 01 Oct 2023 21:35:05 GMT

@OK5 - there should have been a notice that when you change now there was 'no kinda turning back'. Also, you don't get prorated for what you prepaid on the previous plan either.

You can set it again to change on your next schedule so you don't lose out on extra $'s here. You know we are not public employees here on the forum right? In get help for customer support you should get the Chatbot help or go to the bubble bottom right to contact CSA. Methods to contact Public Mobile Customer Support (CSA) below:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, and bottom right corner of the page (See the Chat Bubble),

2-OR, go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.