topic Re: payment method in Get Support

payment method

Pollyanna — Sun, 01 Oct 2023 20:00:31 GMT

I am trying to update my payment method with a different card and it wont let me. I Have been trying for a over a week.

Re: payment method

Yummy — Sun, 01 Oct 2023 20:02:34 GMT

What kind of error message do you get?

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: payment method

mojorising — Sun, 01 Oct 2023 20:02:35 GMT

What is the message that you are getting when you try to add a new payment method?

Re: payment method

HALIMACS — Sun, 01 Oct 2023 20:46:13 GMT

@Pollyanna

is the new card a US or Canadian VISA or MasterCard or is it a debit Visa?

I would recommend using a desktop or laptop device to make these kinds of account changes – they work for me.

Re: payment method

computergeek541 — Sun, 01 Oct 2023 20:52:49 GMT

@HALIMACS wrote:
@Pollyanna
is the new card a US or Canadian VISA or MasterCard or is it a debit Visa?
I would recommend using a desktop or laptop device to make these kinds of account changes – they work for me.

Public Mobile's website has unfortunately beome very slow and unusable at times. I regularly see instance of the website freezing/take a few mintues to load any page after any of the links are clicked. Also, some of the options aren't clickable for a for unknown reason unless waiting a minute or refreshing the page. I beleive that that for payment issue, this could cause a custoemr to mistakenly pay more than once if they believe that a transaction has not yet been completed. Hopefully, the payment systems has a process in place to avoid accidental duplicated transactions. The above slowness and freezing of the Self Serve website doesn't really seem to happen when using the Public Mobile app.