topic Re: Need Phone Number Activated in Get Support

Need Phone Number Activated

Mike98 — Sun, 01 Oct 2023 18:39:55 GMT

Hello,

We have just signed up with a flip phone and are having trouble activating the phone number.

Used app from another phone.

Flip phone has no internet etc.

Please advise.

Re: Need Phone Number Activated

computergeek541 — Sun, 01 Oct 2023 18:46:05 GMT

@Mike98 wrote:
We have just signed up with a flip phone and are having trouble activating the phone number.
Used app from another phone.
Flip phone has no internet etc.

As for the part about the flip phone having not internet, are calls and text messages workihttps://www.publicmobile.ca/en/qc/get-help/articles/set-up-data-on-an-android-phoneng? If it's only internet not working, this could be an APN settring issue. Plesae see the following:

I realize that you're using a flip phone (that might not be Android based), but the settings shown there are a good starting point.

Re: Need Phone Number Activated

Chalupa_Batman — Sun, 01 Oct 2023 18:56:37 GMT

Hey @Mike98

Signing up with a flip phone is very hard to do. Best to use a smartphone to do it. Are you able to get the 2FA code at least?

Re: Need Phone Number Activated

computergeek541 — Sun, 01 Oct 2023 19:06:14 GMT

@Chalupa_Batman wrote:
Hey @Mike98
Signing up with a flip phone is very hard to do. Best to use a smartphone to do it. Are you able to get the 2FA code at least?

It's not that it's bset to use a smartphone. Only a smartphone can be used. Unless that flip phone is using a certain version of Android. activation from the flip phone wouldn't be an option. In any event, the custoomer has already borrowed a smartphone for activation purposes.

Re: Need Phone Number Activated

HALIMACS — Sun, 01 Oct 2023 19:13:23 GMT

I guess it goes without saying, @Mike98 , however I hoped you used a physical SIM card and not an e-SIM in the device used for the activation.