topic Re: E sim installation issues in Get Support

E sim installation issues

Nai — Sun, 01 Oct 2023 17:14:16 GMT

I just subscribed and I was sent a t text that my number has been transferred from Rogers . On my phone however it still says My carrier is Rogers and under Network it says "Not Available". I am unable to use the QR code for downloading my eSim as well. Help!

Re: E sim installation issues

JRod — Sun, 01 Oct 2023 17:22:57 GMT

@Nai

If the network for Roger’s is unavailable that is a good sign that your port was successful. When you go to your settings and go to cellular is there any chance that you see the Roger’s sim and the PM ESIM? You can press the sim to see more details and see which carrier it belongs to under network selection. If you do see the PM esim make sure it’s enabled (turn on this line) and then reboot the device.

If you don’t see the eSIM then you’ll have to contact customer service to re-issue the QR code.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Re: E sim installation issues

Dunkman — Sun, 01 Oct 2023 17:23:38 GMT

@Nai

Did you respond initially to Roger's port request text?

Which model phone do you have? Not all phones are eSIM compatible with Public mobile.

https://productioncommunity.publicmobile.ca/t5/Announcements/eSIM-Compatibility-with-Public-Mobile/td-p/1057167

Re: E sim installation issues

Nai — Sun, 01 Oct 2023 17:39:21 GMT

ok thanks both of you. I will try to have another QR code issued