topic Subscription not activated in Get Support

Subscription not activated

MrsK — Sun, 01 Oct 2023 16:35:58 GMT

I was following the steps and selected port a number from Koodo and got this message: Subscription not activated.

It says to contact support. I tried and I keep going around in a circle with no resolution.

Can someone explain the next step please?

Re: Subscription not activated

will13am — Sun, 01 Oct 2023 16:41:15 GMT

@MrsK , did you perform the activation on a browser or app? Activations must be completed using the app. Support can be contacted using the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription not activated

MrsK — Sun, 01 Oct 2023 16:49:42 GMT

I was using the App.

Re: Subscription not activated

hairbag1 — Sun, 01 Oct 2023 16:59:13 GMT

@MrsK

is your old Kodoo account a prepaid account ?

Transferring a Phone Number from Koodo Prepaid

If you wish to transfer an existing numbering from Koodo Prepaid, you will need to first complete your activation with a new number, then reach out to our Customer Support Agents ~~here~~ in order to transfer your existing number to Public Mobile.

Use the link supplied by @will13am instead of this link.

Re: Subscription not activated

MrsK — Sun, 01 Oct 2023 17:08:41 GMT

So the problem is, I chose the option to port my Koodo number. I failed to notice it’s for prepaid and not monthly customers. I cannot go back and change my selection.