topic Re: Activate My number in Get Support

Activate My number

Madnai — Sun, 01 Oct 2023 18:57:35 GMT

Hi I want to activate my number I have trying for days but everything has changed. I need help please

Re: Activate My number

Yummy — Sun, 01 Oct 2023 16:07:22 GMT

If you have SIM or eSIM use an app and follow screens.

https://publicmobile.ca/en/on/get-help/articles/subscribing

Re: Activate My number

Madnai — Sun, 01 Oct 2023 16:08:38 GMT

I tried that but when I enter the number I have on the SIM it tells me the number is not active

Re: Activate My number

BKNS27 — Sun, 01 Oct 2023 16:09:40 GMT

@Madnai

You can only activate your SIM on the new PM app. Can’t activate it online anymore.

Re: Activate My number

Madnai — Sun, 01 Oct 2023 16:11:08 GMT

I have the app. I didn’t do online

Re: Activate My number

Madnai — Sun, 01 Oct 2023 16:11:22 GMT

I used the to do it

Re: Activate My number

hairbag1 — Sun, 01 Oct 2023 16:34:19 GMT

@Madnai

are you trying to activate an old sim that's been deactivated ? If that old account has deactivated due to non-pay, you need a new sim to start a new account now. All new accounts offer free esims, if that helps...otherwise you gotta buy a new hard sim.

Re: Activate My number

Madnai — Sun, 01 Oct 2023 16:50:29 GMT

Ok can I still have my number if I do that?

Re: Activate My number

computergeek541 — Sun, 01 Oct 2023 19:02:47 GMT

@BKNS27 wrote:
@Madnai
You can only activate your SIM on the new PM app. Can’t activate it online anymore.

Activating online is the only way (no longer any in-store activations). While the website can't be used to perform activation, all activations must stil be done online. The app requires an itnernet connection and if someone tries to activate without one, it won't work. Unfortunatley, Public Mobile doesn't provide a free connection for activation purposes.