topic Billing in Get Support

Billing

Scott007 — Sun, 01 Oct 2023 15:55:59 GMT

I've been getting additional charges on credit card since August 12th?

Re: Billing

hairbag1 — Sun, 01 Oct 2023 15:58:56 GMT

@Scott007

can you post a screen shot of the billing history. Make sure to edit out any personal info though.

Re: Billing

BKNS27 — Sun, 01 Oct 2023 15:59:55 GMT

@Scott007

Re: Billing

JRod — Sun, 01 Oct 2023 16:00:35 GMT

@Scott007

Have you made any changes to your account recently? Any chance you got a text offering purchase of additional data?

Are these extra charges also reflected on your payment page on your PM account? If the charges are reflected on both the PM payment page and are posted charges please reach out to support.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Re: Billing

Yummy — Sun, 01 Oct 2023 16:09:12 GMT

WHAT kind of charges you get? Are they the same as your plan's cost?
Did you switch plans in the middle of cycle? Did you buy any add-ons? Does anybody else uses your card to pay for PM services?
You have to provide mode details for any meaningful assistance.