topic Re: charges to account in Get Support

charges to account

llibrarian1 — Sun, 01 Oct 2023 15:26:05 GMT

Just noticed that my account was charged $90 for International texting on Sept 17th. This is a change to my account which I did not request and I am also wondering what has happened to my credits for loyalty and autopay

Re: charges to account

hairbag1 — Sun, 01 Oct 2023 15:30:45 GMT

@llibrarian1

something must be amiss as there's no separate international texting ...all texting is included in a plan. Did you recently upgrade your plan to a 90 day plan or something ?

added...

loyalty and autopay rewards ? Did you recently opt for Points instead of Rewards ?

Re: charges to account

llibrarian1 — Sun, 01 Oct 2023 15:32:04 GMT

I have always been on a plan whereby I paid every 3 months if that is what is meant. I have made no changes since signing up a number of years ago.

Re: charges to account

Dunkman — Sun, 01 Oct 2023 15:33:54 GMT

@llibrarian1

If you feel comfortable, maybe screenshot your payment history page. That would provide additional information. Did you change plans recently? Sometimes the wording of the billing details can be confusing.

As for loyalty and autopay rewards, did you recently switch to points system? The legacy rewards will be paid at payment date of base plan.

Re: charges to account

llibrarian1 — Sun, 01 Oct 2023 15:35:40 GMT

I have changed nothing in my account since starting with Public so should still have the rewards, I believe.

Re: charges to account

hairbag1 — Sun, 01 Oct 2023 15:39:01 GMT

@llibrarian1

log in to your account and click Rewards...you should get to see a breakdown of your Rewards over the last period since renewal.

added...also, click on Payments, there you can get to View Payment History to see a breakdown of recent renewal costs.

Re: charges to account

llibrarian1 — Sun, 01 Oct 2023 15:47:11 GMT

I have just received an updated credit card that was used for payment. Same card, just new expiry date. Would this have made a difference? I have changed the expiry in my account now.

Re: charges to account

HALIMACS — Sun, 01 Oct 2023 15:51:02 GMT

@llibrarian1

screenshot your payment history screen which shows this $90 charge for international texting.

Make sure to mask any personal or private information.

Post it here and we can help decipher what it’s about.

Re: charges to account

will13am — Sun, 01 Oct 2023 15:51:43 GMT

@llibrarian1 , please review the payment history in your online account around the time that you think extra payments were taken. Also confirm the subscription you currently have to make sure that a change was not made in error.

Re: charges to account

BKNS27 — Sun, 01 Oct 2023 15:57:51 GMT

@llibrarian1

There no add-on plans for international texting on PM…only international calling so I find it strange.

Maybe it for a 90 day plan but login to your account and check the Payment section and let us know what it is showing for the charges.

Re: charges to account

Yummy — Sun, 01 Oct 2023 16:10:41 GMT

There is No such thing as 'charge for international texting' at PM.
SMS is free with any PM plan.

Re: charges to account

DennyCrane — Sun, 01 Oct 2023 17:31:23 GMT

@llibrarian1 What you describe is not possible. First, there are no surprise overages. Any service you have, you must prepay for. Second, international texting [from Canada] is included in all plans.

Did someone buy roaming add-on's maybe? Please take a look at your payment history to see if it can provide any more details.

Re: charges to account

Phil_Adelphus — Sun, 01 Oct 2023 17:53:48 GMT

@llibrarian1 said "I have always been on a plan whereby I paid every 3 months if that is what is meant. I have made no changes since signing up a number of years ago"

Is it possible these older 90 day plans didn't have unlimited texting? Still doesn't make sense that an add-on would be $90 though

Re: charges to account

DennyCrane — Sun, 01 Oct 2023 17:55:51 GMT

@Phil_Adelphus Even if that were the case, there's still no way to get surprise overages. Someone had to sign up and pay for something consciously. Either via the online account, or by responding to a text offer from the phone.

Or it's unrelated to the OP's account and someone stole their credit card and bought their own PM services. This is where screenshots of the account history would be helpful. At this point it's a guessing game. I'm confident there is a logic explanation though.