topic Re: Overcharges in Get Support

Overcharges

Teka — Sun, 01 Oct 2023 19:42:46 GMT

I’ve been overcharged for my bill monthly. I have the 45$ plan but I’m paying twice a month since august at least and I can’t get through to any agent to get refunds or credits added for the money I’ve been overcharged. Also I’m running out of data way faster I think because it’s charging me twice it thinks my bill ends half way thro

Re: Overcharges

hairbag1 — Sun, 01 Oct 2023 14:56:22 GMT

@Teka

if you could post a screen snip of your payment history, I'm sure we can figure things out for you.

added...

use this link to message a CSA.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Overcharges

Chalupa_Batman — Sun, 01 Oct 2023 15:15:15 GMT

Before you go to a CS Agent, always contact your credit card company to confirm you are being charged twice. And if you are indeed being charged twice, then click on @hairbag1 link.