topic Re: ESIM activation not working, cannot submit ticket in Get Support

ESIM activation not working, cannot submit ticket

iankh — Sun, 01 Oct 2023 14:31:56 GMT

I completed a phone number transfer as a new subscriber and an eSIM activation yesterday but my iPhone is still not connected to the network. No SIM appears in my list Settings>Cellular.

I keep getting errors (Error: XXX or 404) when trying to submit a ticket.

please help!

Re: ESIM activation not working, cannot submit ticket

JRod — Sun, 01 Oct 2023 14:35:26 GMT

@iankh

Did you receive a welcome email from PM? There is a QR code in the welcome email that you can use to manually add the ESIM to your phone. Once added to your phone make sure it’s enabled (turn on this line) and then reboot your device. If you didn’t receive one, please reach out to support to re-issue one.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Re: ESIM activation not working, cannot submit ticket

iankh — Sun, 01 Oct 2023 14:38:29 GMT

Re-scanning QR code results in a system error, saying to contact provider. It did work the first time but no longer. I’ve sent a message.

Re: ESIM activation not working, cannot submit ticket

JRod — Sun, 01 Oct 2023 14:40:37 GMT

Keep us posted once you get the new one and re-add it!

Re: ESIM activation not working, cannot submit ticket

iankh — Mon, 09 Oct 2023 12:09:40 GMT

PM support was great!