topic unsubscribing in Get Support

unsubscribing

129 — Mon, 02 Oct 2023 13:59:44 GMT

i want to unsubscribing,but i don't know how to do

Re: unsubscribing

Dunkman — Sun, 01 Oct 2023 14:00:13 GMT

@129

Either via My account on website or Public mobile app

Here is one article on how to unsubscribe:

https://www.publicmobile.ca/en/ab/get-help/articles/pause-your-subscription

Re: unsubscribing

hairbag1 — Sun, 01 Oct 2023 14:18:47 GMT

@129

just toggle the switch to Unsubscribe. Once you do that, you'll have to manually pay when it comes time for plan renewal. Use vouchers or you can dial 611 to pay with your registered credit card...but you need to know your PM pin number.

Re: unsubscribing

Phil_Adelphus — Sun, 01 Oct 2023 14:24:45 GMT

@129 Do you just want to stop automatic payments or do you want to leave Public Mobile?

Re: unsubscribing

hairbag1 — Sun, 01 Oct 2023 14:33:57 GMT

@129

@Phil_Adelphus wrote:
@129 Do you just want to stop automatic payments or do you want to leave Public Mobile?

Good question...did op mean he wants to leave PM altogether ? PM recently created more confusion when they changed the name of Autopay to Subscribed. If op wants to quit PM, he/she/it should let us know if that's the case.

Re: unsubscribing

BKNS27 — Sun, 01 Oct 2023 16:06:29 GMT

@129

You can call 1-855-4PUBLIC or 611 and disable subscribe (AutoPay) but you will need your security PIN to do this or login to your account and disable Subscibe.

Or port out your number to another carrier.

Re: unsubscribing

Yummy — Sun, 01 Oct 2023 16:17:27 GMT

@129 wrote:
i want to unsubscribing,but i don't know how to do

Stop paying your bill. Account will be deleted after 90 days.
OR transfer your number to another provider. Account is then deleted immediately.

Re: unsubscribing

Phil_Adelphus — Sun, 01 Oct 2023 17:07:47 GMT

@hairbag1 "PM recently created more confusion when they changed the name of Autopay to Subscribed." Very true, there was someone in another thread who "unsubscribed" thinking that would suspend service but they had money in their account so PM used that to renew the next cycle.

Re: unsubscribing

computergeek541 — Sun, 01 Oct 2023 19:20:54 GMT

@Yummy wrote:
@129 wrote:
i want to unsubscribing,but i don't know how to do
Stop paying your bill. Account will be deleted after 90 days.
OR transfer your number to another provider. Account is then deleted immediately.

Acounts never get deleted form the Public Mobiel systems. The are only deactivated.