topic new customer in Get Support

new customer

Tombom — Sun, 01 Oct 2023 12:43:36 GMT

i have completed all the steps to set up my phone but when I attempt the final part public mobile says it is sending a 6# code to our phone to authenticate, but the code never comes. same with my wife's phone...so we are stuck with only text (to eachother only) data and outbound calls, but cannot receive in bound calls

Re: new customer

Dunkman — Sun, 01 Oct 2023 13:19:28 GMT

@Tombom

Did you activate via website or Public mobile app? If you activated on website first, near the end of activation, you will need to download app to finish activation. Did you download app?

Re: new customer

Chalupa_Batman — Sun, 01 Oct 2023 15:07:38 GMT

Try this.

Can’t get the 6 digit 2FA code to your phone? Try this method

First, sign into your account at www.publicmobile.ca and use the email you signed up with and the password. If it asks you for a 6 digit code, it will say at the top left CONFIRM YOUR IDENTITY.- Enter the 6- digit code sent to *********. But it’s not working!!! As you see by the screen shot below, 1. Click the This is a trusted device. 2. Didn’t get the code? Click on that.

Then, the next window that pops up is this.

Click on Send email. Here it will send you the 6 digit code to the email you registered with. This step is very important. Do not just copy and paste. Enter each digit using your keypad.

You should now be able to get into your account.

Re: new customer

BKNS27 — Sun, 01 Oct 2023 16:08:18 GMT

@Tombom

Did you pick a new number or port your old number over to PM?