topic Error message in app after login in Get Support

Error message in app after login

Doaa — Sun, 01 Oct 2023 03:58:02 GMT

Hi,

I get this error message after I successfully login to the app (Android) in the My Account tab. I need to keep restarting the app many many time for it to go away. Any ideas?

Attached the error I see

Re: Error message in app after login

maximum_gato — Sun, 01 Oct 2023 04:09:50 GMT

@Doaa

Does this mostly occur after midnight eastern ?

Re: Error message in app after login

softech — Sun, 01 Oct 2023 04:22:05 GMT

@Doaa

try to uninstall the app first

Then clear cache of the default browser on your phone

then reinstall the app and it should resolve the problem

Re: Error message in app after login

JRod — Sun, 01 Oct 2023 15:41:18 GMT

@Doaa

I have encountered this issue on occasion and as long as the website wasn’t down for maintenance I’ve been able to solve it by refreshing the page. Just press the middle of the screen and drag down, this will refresh the page on the app.