topic Re: Couldn't use US Date Add-on in Get Support

Couldn't use US Data Add-on

sunsun1 — Tue, 04 Jan 2022 20:29:20 GMT

In Decemeber I was in the US and purchased a 1gb data add-on. I saw my carrier change to T-Mobile but the data was not working at all. I went to a T-Mobile store and the representative told me that I would need a US sim card for date to work with their company. What...?

I would appreciate a refund on a service (add-on) that did/does not function.

Re: Couldn't use US Date Add-on

matbasm — Fri, 09 Feb 2018 17:53:09 GMT

@sunsun1, Your only option would be to contact the moderators team via private message and ask.

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Re: Couldn't use US Date Add-on

MoreYummy — Fri, 09 Feb 2018 20:49:36 GMT

sometimes it happens, but have you check all your settings is correct, roaming is on etc?

Most of the time its phone issue.

Re: Couldn't use US Date Add-on

sunsun1 — Sat, 10 Feb 2018 03:39:21 GMT

Definitely not a roaming settings issue.

My phone is relatively new and problem free so I don't see how it could be that.

Plus I had my number and phone checked in a T-Mobile store and they've stated that their company requires a US SIM card for their services to function...

Re: Couldn't use US Date Add-on

sunsun1 — Sat, 10 Feb 2018 03:41:13 GMT

Thanks,

Just sent them a message. Hopefully this will be delt with in a way that is fair to Public Mobile customers.

I will be putting my next renewal on hold until this is resolved.

Re: Couldn't use US Date Add-on

srlawren — Sat, 10 Feb 2018 08:27:45 GMT

@sunsun1 the T-mobile rep was misinformed and gave you bad info. I can 100% confirm that both AT&T and T-Mobile are US roaming partners with Public Mobile, and I have used both networks (at various times) while visiting the US with my PM SIM and US romaing add-on(s).

The cause of your issue is not clear. You say your phone is relatively new. Did you confirm you had Mobile Data Roaming enabled in your settings? Many people disable this out of paranoia from experience with other carriers, whereas this is completely unnecessary with Public Mobile (due to the pre-purchase requirement and zero surprise billings after the fact).

You are quite within your right to hold out on yoru renewal but in the end you're probably just hurting yourself by not having service while you wait for satisfactory resolution. Totally within your rights, of course, but I'm not sure what you're planning to accomplish. If you don't get a satisfactory resoluiton on this issue, will you leave? If so, your line will need to be active in order to port our your number anyway. You may have conisdered all of this already or don't care, in which case, no offense intended. Do what you see is fit.