topic Re: Agent please! in Get Support

Agent please!

NF75 — Sun, 01 Oct 2023 04:56:18 GMT

While Public Mobiles actually cell service has been fantastic, this entirely new image,app,etc has seemingly rendered it nearly unusable. Constant errors when trying to submit a ticket! I need to speak to an agent. Can one of them get back to me please?

Re: Agent please!

maximum_gato — Sun, 01 Oct 2023 00:30:06 GMT

@NF75

Simple Simon truly is stupid......he's broken. send a private message instead.

Best to reach out to customer support via.....

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To speed up support wait times please leave a detailed message and include the following info in your private message only communication with the "CS_Agent":

Full name and address and/or province and postal code on your account.

Email and phone # and 4 digit account pin #.

Only supply this info in your private messages with the "CS _Agent".

Re: Agent please!

HALIMACS — Sun, 01 Oct 2023 00:55:58 GMT

@NF75

To contact a Customer Support Agent, there are 2 methods, however the much beloved SIMon the chatbot has ‘passed’ so please use option #2 below instead:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Agent please!

Hannakabouia — Sun, 01 Oct 2023 01:21:52 GMT

I was having the same issue and still. I’ve switched to Public mobile since Sept 5,2023. I was lying for the service and not using it. I went and I bought a prepaid SIM card to operate so magically I tried by myself and checked the settings to turn on my e sim so I have the service now. I was told I will be receiving the physical SIM card on the mail in 10 business days and I didn’t get anything.
I don’t see how much Public mobile how much are they value their customer service. I’m really frustrated not getting help or compensated for the lost service that I paid and couldn’t use. Please we need real agents to help us out. It sure how long I’m hanging out before I switch provider.

Re: Agent please!

maximum_gato — Sun, 01 Oct 2023 01:41:23 GMT

@Hannakabouia

The community purpose is to help customers with issues that don't require an agent, troubleshooting and to advise or narrow down the cause of an issue so that those customers that have account related or back end issues can have their support request resolved quickly by an agent when it can only be fixed via their ability to access your account or submitting a ticket to the tech department.

Contact customer support via your private messaging. If you believe you deserve a credit for all or part of your 30 days of service make that request. If you don't get offered a credit you may ask for it to be escalated to a supervisor, manager or the escalations department. Ultimately communicating that you will file a C C T S complaint if no resolution is offered will usually illicit a response within 48 hours from the appropriate employee to handle your request for a credit for inaccessible services. Click on the link below....

Best to reach out to customer support first.....

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To speed up support wait times please leave a detailed message and include the following info in your private message only communication with the "CS_Agent":

Full name and address and/or province and postal code on your account.

Email and phone # and 4 digit account pin #.

You may be asked additional verification questions (depending on the nature of your support request) likely your activation date, plan and payment card details. Please have these available to you along with your activation summary and/or welcome email from public mobile as these will contain your account #.

Good luck and welcome to Public Mobile!

Re: Agent please!

CS_Agent — Sun, 01 Oct 2023 01:44:56 GMT

Hello there, and thanks for visiting our community forum.

The community is a great way of searching for answers and help from our customers, however if you still need assistance, and you have reached out through a private message, we kindly ask to keep an eye on your community inbox.

Our customer support team will get in touch as soon as possible.

Public Mobile Team.