topic Re: sim not working on device in Get Support

sim not working on device

digant124 — Tue, 04 Jan 2022 20:29:19 GMT

I am using YU YUREKA AO5510. sim is not working on this device. how I can solve this. when I checked IMEI no it shows that device should work on this network but its not working.

Re: sim not working on device

NDesai — Sat, 10 Sep 2016 17:48:32 GMT

Looks like your phone will not work with PM.

Re: sim not working on device

digant124 — Sat, 10 Sep 2016 17:51:37 GMT

now what then?? Because I have paid to PM all most $143. there is no other way? Is there any refund policy ???

Re: sim not working on device

NDesai — Sat, 10 Sep 2016 17:56:17 GMT

@digant124 wrote:
now what then?? Because I have paid to PM all most $143. there is no other way? Is there any refund policy ???

If you still want the service, you will need new phone that works with Public Mobile. Public Mobile doesn't offer refund since they are pre-paid.

Re: sim not working on device

digant124 — Sat, 10 Sep 2016 18:10:46 GMT

Is it possible that I can transfet this connection to somebody else name is someone is ready?

Re: sim not working on device

JaK — Sat, 10 Sep 2016 18:12:32 GMT

Hi @digant124;

Looking at your phone on willmyphonework.net, it is not a good fit to Canada at all. There is no 3G or 4G support for this phone with any Canadian carrier, the best you can do is 2G, which generally means Rogers or one of its subs. And as it sounds like you wanted data from the PM plan you picked, 2G isn't going to cut it for you. Since your current phone is pretty much useless in Canada, I'll second @NDesai's advice, you should get a new phone (that is compatible to PM).

Re: sim not working on device

NDesai — Sat, 10 Sep 2016 18:47:28 GMT

@digant124 wrote:
Is it possible that I can transfet this connection to somebody else name is someone is ready?

Pretty sure you can. Once you change info, you can hand in the sim to use.

@Mary_M Can confirm if account info can be changed.

Re: sim not working on device

Mary_M — Sat, 10 Sep 2016 18:55:15 GMT

Hey @digant124

Sorry to hear that your device is not functional on our network!

We usually do not transfer funds/plans from account to account, but I'll look into it for you.

Would you mind sending me your phone number, as well as the number you are talking about transferring ?

Thank you,

Mary