topic Re: Service in Get Support

Service

Skylouisse — Sat, 30 Sep 2023 16:51:12 GMT

Why sim card always not working. Always disconnected. No signal. I cant call text or they can call the no but its not ringing! No data. I reaer everything its still not working. Also when sending a code on my no its not showing up. Idk what to do with this

Re: Service

Phil_Adelphus — Sat, 30 Sep 2023 16:54:18 GMT

@Skylouisse have you checked that your account is active and has not been suspended due to non-payment?

Re: Service

Skylouisse — Sat, 30 Sep 2023 16:58:27 GMT

It was always been like this my due date is 3rd day of the month and i check the usage its not used all the data nor everything

Re: Service

hTideGnow — Sat, 30 Sep 2023 16:59:40 GMT

hi @Skylouisse

can you tell us what phone you have?

and try Reset All Networks on the phone

Re: Service

Phil_Adelphus — Sat, 30 Sep 2023 17:00:31 GMT

@Skylouisse Public Mobile plans are 30 days so it cannot always be 3rd day of the month. Are you sure the account is still active? Did you check via 611 or the app/website account info?

Re: Service

Skylouisse — Sat, 30 Sep 2023 17:03:05 GMT

S20PLUS i already rest the network settings

Re: Service

Skylouisse — Sat, 30 Sep 2023 17:04:23 GMT

Yes my subscription cycle is Sept03-oct 3

Re: Service

Phil_Adelphus — Sat, 30 Sep 2023 17:08:46 GMT

@Skylouisse How long ago did it stop working? Is this your first month with Public Mobile and if so did you port in your phone number from another provider?

Re: Service

Skylouisse — Sat, 30 Sep 2023 17:11:37 GMT

Its not my first month. Its just there are days that it was like this but now it almost a week without network. Its saying its not available it is not connected

Re: Service

Phil_Adelphus — Sat, 30 Sep 2023 17:12:56 GMT

@Skylouisse are you able to try your sim card in another phone (assuming you don't have an e-sim) to test it?

Re: Service

hairbag1 — Sat, 30 Sep 2023 17:31:37 GMT

@Skylouisse

just so you're clear...your PM account is only active for 30 days at a time...not 1 month. It can be confusing if you think it's a 1 month plan when it's only 30 days, so plan renewal days will usually shift.

Re: Service

Skylouisse — Sat, 30 Sep 2023 17:34:24 GMT

I tried it to my other phone and it work. And idk what happen because it was working on my other phone before

Re: Service

Phil_Adelphus — Sat, 30 Sep 2023 18:45:34 GMT

@Skylouisse it sounds like there is a problem with the phone then if the sim works in the other one. Is there somewhere you can take the phone to get it checked out?