topic Re: Port in error in Get Support

Port in error

Chatal — Sat, 30 Sep 2023 16:35:07 GMT

Error 404 when submitting transfer telephone number @CS_Agent

Re: Port in error

hTideGnow — Sat, 30 Sep 2023 16:43:37 GMT

hi @Chatal

it is a port from Koodo prepaid ?

please submit ticket to CS agent here :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

but of not from Koodo Prepaid, you can request porting from My Account, Profile

Re: Port in error

Chatal — Sat, 30 Sep 2023 16:46:24 GMT

Not with koodoo

Re: Port in error

hTideGnow — Sat, 30 Sep 2023 16:49:20 GMT

hi @Chatal then can you login My Account?

you can request porting on Profile page and click Transfer Number

But if you have not activated yet, you can activate and request porting at the same time, step 4 of activation

Re: Port in error

Phil_Adelphus — Sat, 30 Sep 2023 16:52:26 GMT

@Chatal are you using a computer browser or the Public Mobile app? Are you a new customer porting in a number or is this porting to an existing account?