topic Re: Sim card error in Get Support

Sim card error

Josep — Sat, 30 Sep 2023 14:54:17 GMT

Recently I ordered a new sim for my son, but while entering his new sim number to his account I added it to my account

The physical sim is in my sons phone so hes been getting my calls

My old sim is inside my mo but the number on my profile shows the new sim card

Practically both phones now dont work even if i try to change the sim number s with the actuall ones and physically entering them to their respective phones

Please advise

Re: Sim card error

hTideGnow — Sat, 30 Sep 2023 14:58:11 GMT

hi @Josep

Look like yiu entered the sim on the wrong account, you need to buy 1 or 2 new sim to fox it

Please submit ticket with CS agent and ask them to check the sim registered on the 2 accounts

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sim card error

Josep — Sat, 30 Sep 2023 15:54:42 GMT

@hTideGnow wrote:
hi @Josep
Look like yiu entered the sim on the wrong account, you need to buy 1 or 2 new sim to fox it
Please submit ticket with CS agent and ask them to check the sim registered on the 2 accounts
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Hi how do I submit a ticket

Re: Sim card error

Dunkman — Sat, 30 Sep 2023 16:12:46 GMT

@Josep wrote:
@hTideGnow wrote:
hi @Josep
Look like yiu entered the sim on the wrong account, you need to buy 1 or 2 new sim to fox it
Please submit ticket with CS agent and ask them to check the sim registered on the 2 accounts
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Hi how do I submit a ticket

Click on chat icon on the right lower corner of website. Follow prompts to submit ticket for CSA help. Not sure if you really need to contact customer service agent though.

From your description, you changed the new SIM card to your account. So, just move the new SIM card to your phone. You original SIM card in your phone is no good now. You will need to purchase a new SIM card again for your son's account.

Reboot your phone when you put the new SIM card in your phone.